KBS Lubricants — Return Policy

Returns Accepted:

✅ Product delivered in damaged condition (broken seal, leaking bottle, crushed packaging)
✅ Wrong product delivered (wrong grade, wrong quantity vs order)
✅ Product is counterfeit or not genuine KBS (though this should never happen from your store)
✅ Unopened, factory-sealed product — within 7 days of delivery, with original invoice

Returns NOT Accepted:

❌ Opened or partially used products — under any circumstances
❌ Change of mind after opening
❌ Product purchased for wrong vehicle (customer’s responsibility to verify grade)
❌ Returns beyond 7 days of delivery date
❌ Products without original packaging or invoice

Refund Method:

For eligible returns: Full refund within 5-7 business days to original payment method

For damaged in transit: Replacement dispatched within 48 hours of complaint verification

Claim Process:

Customer must WhatsApp a photo/video of the damaged or wrong product to +91 88855 97734 within 48 hours of delivery.

KBS team will verify and approve/reject within 24 hours.

KBS Alloy Wheels — Return Policy

Returns Accepted:

✅ Wheel delivered with manufacturing defect (cracking, bubbling, casting flaw) — within 7 days
✅ Wrong fitment dispatched vs order (wrong PCD, wrong size, wrong vehicle model)
✅ Wheel damaged in transit — with unboxing video as proof
✅ Significant cosmetic damage present before fitting — with photo evidence within 24 hours of delivery

Returns NOT Accepted:

❌ Wheels that have been mounted or fitted on any vehicle
❌ Wheels with kerb damage or road damage after delivery
❌ Change of mind — alloy wheels are fitment-specific items
❌ Returns beyond 7 days of delivery
❌ Without original packaging, bubble wrap, and invoice
❌ Custom or specially ordered wheels (non-standard fitments)

Mandatory — Unboxing Video Policy:

Customer must record an unboxing video when opening the package.

Any damage claim without an unboxing video will not be accepted.

This is now standard practice on Amazon/Flipkart for high-value items and protects both parties.

Refund / Resolution:

Confirmed wrong dispatch: Replacement within 5 business days

Confirmed manufacturing defect: Replacement or full refund — customer’s choice

Transit damage: Full replacement dispatched within 48 hours of verification

Cancellation Policy

Refund Timeline

COD Returns — Important Note

For COD orders that are returned, refund will be processed via NEFT/IMPS to customer’s bank account.

Customer must share bank details on WhatsApp at the time of raising the return request.

RETURNS & REFUNDS

Lubricants: 7-day return window. Accepted only if product is sealed, unopened, and delivered damaged or incorrect. Photo/video proof required within 48 hours of delivery.

Alloy Wheels: 7-day return window. Accepted only if wheel has manufacturing defect, wrong fitment dispatched, or damaged in transit. Unboxing video mandatory for all damage claims. Mounted/fitted wheels are not eligible for return under any circumstances.

Refunds: Processed within 5-7 business days to original payment method.

To initiate a return: WhatsApp +91 88855 97734 with your order number and photos/video. Our team will respond within 24 hours.